Your reception desk, on WhatsApp.
The counter is where customers become contacts — or get lost. iChatUp Front Desk gives your team a one‑tap console: find or add the customer, log the visit, send the right “moment” (welcome, receipt, review ask, reward). Customers can self check‑in from a QR code on a form you designed. Journeys send a welcome on add and a win‑back when someone goes quiet. Happy customers get your Google review link; unhappy ones get a person. Every message rides the official API with approved templates and consent captured.
- Official WhatsApp Cloud API or Quick Connect
- Keep your number & your phone app
- Free for 7 days · no card
- 30,000+WhatsApp messages handled
- 21businesses on iChatUp
- 520+leads captured automatically
- 1,600+customers answered
- Official WhatsApp Cloud API
- Every reply fact‑checked against your facts
- Your data never trains AI models
- Free 7 days · no card · cancel anytime
Figures counted from our production database, refreshed every 15 minutes and rounded down. How we count · Security & trust
- Walk‑in customers never become a contact you can message
- Review requests sent by hand, or not at all
- Loyalty cards in wallets, forgotten
iChatUp answers the moment the message arrives — from your own business memory — and takes the next step: books, captures, collects, escalates.
Built for this job — not a generic chatbot.
Counter console
Search by name or number, add a customer with consent, log the visit and send a moment — in one tap, from any phone or screen.
Custom forms and QR self check‑in
Design your own customer form (fields you choose), print the QR, and let customers check in themselves. Submissions become contacts, with the welcome sent on save.
Journeys
Welcome on add, nightly win‑back for quiet customers, reminders — approved templates, opt‑outs respected, a send log you can read.
Review funnel and loyalty
“How was it?” with two buttons: happy → your review link, unhappy → a named person and an alert. Visit counts drive rewards (“5th visit free”). Insights show what each moment earned.
What changes
- Every walk‑in becomes a reachable, consenting contact
- Reviews collected without asking twice
- Unhappy customers caught before they post
- Repeat visits rewarded automatically
Live in one coffee break.
Create your workspace (60 s), connect WhatsApp (QR or Meta’s official signup), then teach it your business:
- Design your check‑in form and print the QR
- Pick the moments (welcome, review ask, reward) and their templates
- Give your counter staff the console link
Asked by owners like you.
Does Front Desk need the official API?
Yes — moments are template messages sent outside the 24‑hour window, which the official API requires. Embedded Signup connects your number in about a minute.
Can other tools trigger moments?
Yes. The moment API lets your POS or booking tool send a moment with one web request, with idempotency so nothing is sent twice.
Is consent captured?
Yes — the form and the console both record consent, and STOP is handled automatically.
What does it cost?
Every plan starts free for 7 days with no card. Then Starter at $19/month, Automator at $49/month with Google Sheets sync and a team inbox, or Marketer at $99/month with bulk campaigns on the official WhatsApp API — see pricing.
Put an AI employee on your WhatsApp.
Two minutes to connect. Seven days free. No card.