User Data Deletion Instructions

iChatUp platform & Meta Cloud API integration · Requests are completed within 24 hours

How to request deletion of your data

At iChatUp we respect user privacy and provide full transparency regarding user data. If you have connected your WhatsApp Business account or interacted with an iChatUp instance, you can request the deletion of your personal data, chat history and stored preferences at any time.

Step-by-step instructions:

Method 1 (self-service): log into your iChatUp workspace, open Profile → Delete Account and confirm with your password. Your account is closed immediately and the workspace's conversations, contacts, leads and API tokens are purged within 24 hours.
Method 2 (email request): send an email from your registered email address to privacy@ichatup.com or creativalshosting@gmail.com with the subject line Data Deletion Request and include your WhatsApp phone number and/or WABA ID.

Data processing & retention

Upon receiving a data deletion request, iChatUp processes the deletion within 24 hours:

All stored chat messages and conversation memory summaries are permanently purged from our database.
Stored Meta Graph API access tokens and Phone Number IDs are revoked and purged.
No user conversation data or WhatsApp metadata is retained after account deletion.

Need help with data deletion? Contact our privacy officer directly at creativalshosting@gmail.com, or message us on WhatsApp.